Please review the guidelines and instructions below.
- For extra precautions during the COVID-19 pandemic, we ask that you clean your equipment with a disinfectant wipe before packaging. We will also re-wipe it upon receipt and prior to re-packaging for return shipping.
- We do not need accessories, or standard IEC-type power cables or audio cables.
- If your equipment has an external power supply or adapter (brick, wall-wart, or in-line type), bring it with the unit so we can ensure the power supply is not faulty.
- Our minimum repair rate is $90 for labor and minimal parts for most electronics with the following exceptions:
- The minimum repair rate for all McIntosh products is $150.
- All BSS Audio DSP products (Soundweb London BLU or Soundweb “Green”) have a $180 minimum fee for normal updates. For component repair of a unit, the fee is $360. All units must be authorized for the full $360 repair so that we do not have to contact you if the minimum charge doesn’t cover the problem. Please be sure you have provided us the programming file as we need to load a test program for unit testing and you want it preloaded when its returned. Please let us know if you do not have the programming file.
- Most speaker re-cone repairs are approximately $185. $90 is due for work to begin. If you would like a re-cone quote for your speaker, please contact us, and include the model number of the speaker.
- The minimum repair rate for all repairs is due before any work begins.
Brandywine Electronics Ltd.
611 Carson Drive
Bear, DE 19701
- Be sure to insure your package for the appropriate amount. We will not be responsible for items damaged in transit to us. We may decline receipt of a package if the package does not appear to be well packed or damaged by the carrier. We recommend taking pictures of your package (inside and outside) before handing off to your carrier.
- After submitting the Repair Request online, you do not need to include one in your box.
- If you do not attach your purchase receipt for warranty repair, please include a copy in the box.
- Package the unit in its original factory carton if available. If the original shipping carton is not available please double box the unit. The inner box should be separated from the outer box by 3 inches of packing peanuts. Make sure you put enough peanuts in so that when sealing the outside box shut it compresses the peanuts somewhat. This will make sure the inner box is well protected.
- MacIntosh Repairs
- MacIntosh requires repairs be shipped in their original boxes and packaging. If you do not have the original boxes and/or packaging, please contact us or the manufacturer to purchase one.
- Speaker Re-Cones
- Package them in pairs face-to-face and secure together via wire ties through the mounting screw holes.
- If you are sending just one speaker, place the speaker face down on a piece of cardboard. Trace around the speaker so you can cut out the cardboard. Place the round cut out over the front of the speaker. Secure the cardboard to the speaker with wire ties.
- For all speakers, wrap the single or pair of speakers in 2 layers of thick bubble wrap. Place in a cardboard box with enough room to allow 3-4 inches around the bubble wrap. Put 4 inches of packing peanuts in the bottom of the box. Place the bubble wrap contents on the peanuts and fill the rest of the box with peanuts. Make sure you put enough peanuts in so that when sealing the box shut it compresses the peanuts slightly. This will ensure the speakers remain in the center of the box.
- You may include a check or money order with your package. Do NOT send cash. Do NOT send credit card information in the package. We will contact you when we receive your package.