Repair Request Confirmation

• Because you submitted the Repair Request form online, you do not need to bring a printed copy. We will have one ready when you arrive.
• If you did not attach your purchase receipt for warranty repair, please bring a copy with you.
• If your equipment has an external power supply or adapter (brick, wall-wart, or in-line type), bring it with the unit so we can ensure the power supply is not faulty.
• If you would like the repaired unit shipped back to you please bring the shipping carton with the unit. Shipping charges will apply.
• Please bring your payment or credit card with you when you drop off the unit. If you are a corporate customer, please bring a copy of a purchase order.

Ship To:

Brandywine Electronics Ltd.
611 Carson Drive
Bear, DE 19701
Attn: Repair

• Be sure to insure your package for the appropriate amount. We will not be responsible for items damaged in transit to us. We may decline receipt of a package if the package does not appear to be well packed or damaged by the carrier. We recommend taking pictures of your package (inside and outside) before handing off to your carrier.
• Because you submitted the Repair Request form online, you do not need to include one in your box, but must write the ticket number on the outside of the box or in the label notes.
• If you did not attach your purchase receipt for warranty repair, please include a copy in the box, or you can email it to service@bel.com
• We do not need standard IEC-type power cables, standard audio (XLR, 1/4″ etc), or video (HDMI) cables.
• If your equipment has an external power supply or adapter (brick, wall-wart, or in-line type), bring it with the unit so we can ensure the power supply is not faulty.
• Package the unit in its original factory carton if available. If the original shipping carton is not available please double box the unit. The inner box should be separated from the outer box by 3 inches of packing peanuts. Make sure you put enough peanuts in so that when sealing the outside box shut it compresses the peanuts somewhat. This will make sure the inner box is well protected.
• McIntosh Repairs
  • McIntosh requires repairs be shipped in their original boxes and packaging.  If you do not have the original boxes and/or packaging, please contact us or the manufacturer to purchase one.
• Speaker Re-Cones
  • Package them in pairs face-to-face and secure together via wire ties through the mounting screw holes.
  • If you are sending just one speaker, place the speaker face down on a piece of cardboard. Trace around the speaker so you can cut out the cardboard. Place the round cut out over the front of the speaker. Secure the cardboard to the speaker with wire ties.
  • For all speakers, wrap the single or pair of speakers in 2 layers of thick bubble wrap. Place in a cardboard box with enough room to allow 3-4 inches around the bubble wrap. Put 4 inches of packing peanuts in the bottom of the box. Place the bubble wrap contents on the peanuts and fill the rest of the box with peanuts. Make sure you put enough peanuts in so that when sealing the box shut it compresses the peanuts slightly. This will ensure the speakers remain in the center of the box.
• You may include a check or money order with your package. Do NOT send cash. Do NOT send credit card information in the package. We will contact you when we receive your package.