Shipping Instructions

If you are shipping a product into BEL.com for repair please follow the instructions below.

Ship to:

Brandywine Electronics Ltd.
611 Carson Drive
Bear, DE 19701
Attn: Repair

For Electronics Repairs: Package the unit in its original factory carton if available. If the original shipping carton is not available please double box the unit. The inner box should be separated from the outer box by 3 inches of packing peanuts. Make sure you put enough peanuts in so that when sealing the outside box shut it compresses the peanuts somewhat. This will make sure the inner box is well protected. Place in the box a sheet of paper with the following included. Complete contact info (Name, Billing address, Home phone, Cell or work phone and email), nature of problem (how and when it happens and any other details that are relevant). If you want the repaired unit to shipped back to a different address than where it came from tell us where. All electronics repairs have a minimum service bench fee of $110.00. This is $90.00 for labor and minimal parts and $20.00 for return shipping, unless it’s under warranty. Large and heavy items may be subject to additional shipping costs. The minimal service fee is required up front for work to begin. Payment can be made by check, money order, or credit card. Please do not send your credit card info along with the unit. You can call it into our office.

Please fill out this online form and submit prior to shipping by clicking here.

For MacIntosh Repairs: MacIntosh requires repairs be shipped in their original boxes and packaging.  If you do not have the original boxes and/or packaging, please contact us or the manufacturer to purchase one.

For Speaker Ce-cones: Package them in pairs face-to-face and secure together via wire ties through the mounting screw holes. If you are sending just one speaker, do the following. Place the speaker face down on a piece of cardboard. Trace around the speaker so you can cut out the cardboard. Place the round cut out over the front of the speaker. Secure the cardboard to the speaker via wire ties. Take either the single or pair of speakers and rap them in 2 layers of bubble rap. Place in a cardboard box with enough room to allow 3-4 inches around the bubble rap. Put 4 inches of packing peanuts in the bottom of the box. Place the bubble rap contents on the peanuts and fill the rest of the box with peanuts. Make sure you put enough peanuts in so that when sealing the box shut it compresses the peanuts somewhat. This will make sure the speakers stay in the center of the box. Place in the box a sheet of paper with the following included. Complete contact info (Name, Billing address, Home phone, Cell or work phone and email), nature of problem (how and when it happens and any other details that are relevant). If you want the repaired unit to shipped back to a different address than where it came from tell us where. Most speaker recones are about $185.00 each for JBL consumer. Please add $25.00 for return shipping. There is a 50% deposit required up front for work to begin. Payment can be made by check, money order, or credit card. Please do not send your credit card info along with the unit. You can call it into our office. If you would like a re-cone quote for your speaker so you know how much to send, please send an email to service@bel.com and include the model number of the speaker you want serviced.

 

The Age Old Question Refoam VS Recone

When it comes to the question of refoam vs replacement or recone here is our answer. If you can afford the replacement or recone then that is your best decision. Here is the reason. When you refoam the foam kits are after market, which if you pick the right kit there should be no problem with performance, unless the voice coil has been slightly damaged. Unfortunately there is no way to know what shape the voice coil is in with out pulling it out which destroys the speaker. If the speaker was in use and you heard a strange noise pulled the speaker cover and noticed the foam was gone around the speaker you should not get them refoamed. The noise you heard was the voice coil rubbing against the magnet structure. On the other hand if the speaker was just sitting in storage and not being used and when you went to take the speaker out of storage you noticed the foam missing it would probably be ok to refoam the speaker. Also, if the speaker was in use and the foam looks like it’s about to fall apart, refoaming will be OK. The replacement will give you new performance results as will a recone. A recone is the removal of all moving parts in the speaker and replaced by OEM parts. Recones are normal practice on high-end professional speaker that are blown up during use and for consumer speaker that are no longer available as a whole. Recones are the most common practice since they give you like new performance at a reduced cost.